Questions & Answers

 

Due to the COVID-19 virus March 25th will be the last week publishers will be releasing new comic books for what we expect to be approx. 4 to 6 weeks. As soon as we know a firm date for the resumption of new releases, we will let everyone know.

During this time, we will continue to add thousands of older comic books to our inventory and new additions will be added daily. If you order a newer comic book (something from the last few months) that is a back order (Availability: Usually ships within 2 weeks) be aware that the comic distributor has temporarily closed due to COVID-19 and no back orders are being fulfilled at this time.

We will continue to ship mail-order on a daily basis and if you have any concerns or questions about an order don’t hesitate to call us at 1-807-344-8774 Monday to Friday 10:00 am to 5:00 pm.

Thank you in advance for your business
Robert Quinn

 

ALL PRICES ARE LISTED IN CANADIAN DOLLARS

$100.00 Canadian is currently equal to approx. $75.00 US

 

Due to the COVID-19 virus March 25th will be the last week publishers will be releasing new comic books for what I expect to be approx.  4 to 6 weeks.

As soon as we know a firm date for the resumption of new releases, we will let everyone know.

 

*** ALL VARIANT COVER COMICS ARE LIMIT (1) PER PERSON *** 

   Our Privacy Policy

Hill City Comics & Cards does not distribute, sell, or rent your name or personal information to any third party. We do share any statistics with any third-party vendors and will never provide any personal or specific information about the individuals who buy from us. Your personal information will not be used for any purpose other than to send product or track orders, nor will it be divulged to anyone outside of our company, unless required by law or legal process. We only ask for the information we need to complete an order: your name, email address, mailing address, and credit card number and expiration date in order to process your order, fill it, and communicate with you regarding its status. We email customers information about store items and sales only when they request it.

 

   How to place an order

You can use any of the methods listed below to send us an order.

Use our secure shopping cart
Call us TOLL FREE at 1-877-368-0320

 

   How to contact us

BY MAIL:

Hill City Comics & Cards
26 Court Street South
Thunder Bay, Ontario
Canada, P7B 2W5

CALL US TOLL FREE  1-877-368-0320
Phone: 807-344-8774
E-Mail: sales@hillcity-comics.com

 

   Store hours and when you can telephone us

The store is open the following hours (all times are EST)

Monday & Tuesday  10:00 am to 5:00 pm
Wednesday  9:00 am to 5:00 pm
Thursday & Friday  10:00 am to 5:00 pm
Saturday  10:00 am to 5:00 pm
Sunday  CLOSED

You can call us TOLL FREE at 1-877-368-0320 during all store hours to place an order or to ask any questions you may have.

 

   Methods of payments we accept and which currency do you use?

You can pay for your order Visa, MasterCard, American Express or PayPal. ALL PRICES ARE IN CANADIAN DOLLARS. Currently $1.00 Canadian = approx .75¢ US ($100.00 purchase on the website would cost approx. $75.00 US). If purchasing from the USA with a US credit card most credit card companies will charge you a small currency exchange fee of approx 1.5%.

 

   How do you ship my order and how long will it take to get

Most orders ship within 3 business days. If an item is out of stock, we will let you know how long it will take for more stock to arrive.

We ship all parcels by Canada Post. While they are very dependable and affordable they are not always fast so please allow 1 week for delivery in Canada, 10 - 14 days for parcels going to the USA, 10-14 days for International parcels shipping by air and 6-8 weeks (and in some cases as long as 12 weeks) for International parcels shipping surface.

If shipping by Expediated Parcel a tracking number will automatically be emailed to you when your order is shipped. If shipping in Canada by Regular Mail (bubble envelope with stiff cardboard for $6.00) or by Small Package (USA and International) no tracking is available.

 

   Can I check the status of my order?

If you have questions about your order, please call us Toll Free at 1-877-368-0320. Please have your name, your shipping address and the order number ready as we will need this information to look up your order status.

 

   What is Hill City Comics & Cards return policy?

If for any reason, you are not 100% completely satisfied with your order, return it within 30 days of receipt for a full refund, replacement or exchange. (item must be in the same condition as when sent and still in the original packaging)  Hill City Comics will also reimburse customers for the cost of the return shipping if damaged product is received or an incorrect items shipped.

 

   How do I return something?

Please be sure to mail your parcel back by the post office (regular parcel post is fine). We will not accept any parcels returned any other way. Clearly mark on the outside of the parcel "RETURNED MERCHANDISE". Don't forget to include a copy of the invoice, or at least a short note who the parcel is from, and what your address and telephone number is inside the parcel. Mail your parcel to:

Hill City Comics & Cards
26 Court Street South
Thunder Bay, Ontario
Canada,  P7B 2W5

 

   Do I have to pay any taxes?

Prices do not include any taxes. If you live in Canada then the appropriate GST or HST will be added according to the province you live in. We DO NOT charge tax to anyone that lives outside of Canada. Please be aware some countries will charge a duty on your order.