SUBSCRIPTIONS NOT PICKED UP SUBJECT TO 20% RESTOCKING FEE
OUR PRIVACY POLICY
Hill City Comics & Cards does not distribute, sell, or rent your name or personal information to any third party. We do share any statistics with any third-party vendors and will never provide any personal or specific information about the individuals who buy from us. Your personal information will not be used for any purpose other than to send product or track orders, nor will it be divulged to anyone outside of our company, unless required by law or legal process. We only ask for the information we need to complete an order: your name, email address, mailing address, and credit card number and expiration date in order to process your order, fill it, and communicate with you regarding its status. We email customers information about store items and sales only when they request it.
Contacting us
BY MAIL:
Hill City Comics & Cards
26 Court Street South
Thunder Bay, Ontario
Canada, P7B 2W5
Phone: 807-344-8774
E-Mail: sales@hillcity-comics.com
The store is open the following hours (all times are EST)
Tuesday to Friday 9:30 am to 5:00 pm
Saturday 10:00 am to 4:00 pm
Sunday & Monday CLOSED
You can call us at 1-807-344-8774 during all store hours to place an order or to ask any questions you may have.
Orders
You can pay for your order with Visa, MasterCard, American Express, Discover, PayPal, Shop Pay, Apple Pay or Google Pay.
Most orders ship within 5 business days. If an item is being restocked soon, it takes approximately 7-10 days for it to return to inventory. If an item is out of stock, we will inform you of how long it will take for more stock to arrive.
We ship parcels by Canada Post, Purolator and Sendel (Canpar for Eastern Canada and ICS Courier for Western Canada).
Canada Post is reliable, but not always the fastest. Please allow 1 week for delivery within Canada, 10 to 14 days for parcels heading to the USA, 10 to 14 days for international parcels shipped by air, and 6 to 8 weeks (sometimes up to 12 weeks) for international parcels sent by surface mail.
If you’re shipping with Sendel or Canada Post’s Expedited Parcel, a tracking number will be emailed to you automatically once your order is shipped. For shipping within Canada by Regular Mail (using a bubble envelope with stiff cardboard for $8.00) or by Small Package (to the USA and internationally), tracking is not available.
If you have any questions about your order, give us a call at 1-807-344-8774. Make sure to have your name, shipping address, and order number handy, as we’ll need this info to check your order status.
Product
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unopened, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
You can always contact us for any return question at our contact form page.
To start a return, you must contact us via our contact form. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Hill City Comics & Cards
26 Court Street South
Thunder Bay, Ontario
Canada, P7B 2W5
807-344-8774
Prices do not include taxes. If you're in Canada, the applicable GST or HST will be added based on your province. We do not charge tax for customers outside of Canada. However, please note that some countries may apply a duty to your order.
Any question?
If you have any concerns or questions about an order don’t
hesitate to call us Monday to Friday 10:00 am to 5:00 pm.
Thank you in advance for your business
Robert Quinn